Return and exchange policy

At Deepali Creations, every product is handmade with love and care. We take great pride in the quality of our work and hope you love your purchase. However, if something isn’t right, we’re here to help.

💍 Returns

Since all our jewellery and art items are handcrafted and made to order, we do not accept returns once the product is delivered.

Returns are only accepted in the case of  defective, or wrong items received.

🔁 Exchanges

If you receive a  incorrect product, please contact us within 48 hours of delivery with:

Your order number

A photo or video of the   wrong item

Once approved, we will arrange an exchange or replacement for the same product.

The product must be unused and in its original packaging for exchange eligibility.

🚚 Exchange Process

Send us the details via email at deepalicreations55@gmail.com

 or message us on Instagram

Our team will review your request and guide you through the process.

Once the product is received and inspected, we’ll send out the replacement or provide store credit (if applicable).

⚠️ Non-Exchangeable Items

Please note, we cannot accept exchanges or returns for:

Customized or personalized jewellery

Items purchased on sale or during special offers

Used or damaged items due to customer handling

🕒 Processing Time

After we receive your return/exchange request, please allow 5–7 business days for processing.

💌 Need Help?

We’re always happy to assist!

For any questions or concerns, contact us at deepalicreation55s@gmail.com

 or message us on our social media pages.